Active in Zambia

Agent Verification

Every Agent Can Be Checked in Seconds

Each Smart Agent carries a public digital ID. A customer types the agent's code at mbenki.com, or scans the QR on the agent's card, and sees who they are dealing with before any money moves.

Please enter the code shown on the agent's ID card.

What a Customer Sees

Photo, name, agent code, verification status, rating and the mBenki support number.

Who It Is for

Customers, and any institution that fields agents and wants the same protection.

How It Is Used by Others

Available white-label to institutions with their own agent networks.

The Problem

Fraud is the single biggest reason customers hesitate to deal with an agent they do not already know.

Without Verification

Anyone with a printed badge can claim to represent an institution. The customer has no way to check.

With mBenki Verification

The customer checks the code on the official site. A live record confirms the agent, their status and their rating.

The Digital ID

One Record. Three Places to See It.

  • In the agent's app. The ID screen in mBenki Pro shows the agent's photo, code and QR code for the customer to scan.
  • On a printed card. Agents can print and laminate their ID; the QR on the card leads to the same live record.
  • On the verification page. verify.mbenki.com shows the current status, so a suspended agent's card stops working the day it is suspended.

Each ID is created when the agent completes onboarding and is approved by mBenki, and it is linked to the KYC documentation the agent submitted at registration. The record is held on mBenki's servers, never on the card, so it cannot be altered or copied.

mBenki Smart Agent

Verified

Grace M. Banda

K7M2QD

● Active agent

★★★★★

Customer rating

Questions? Call mBenki support: +260 973 158 012

Illustration only. The name and code are fictitious.

How We Use It Ourselves

Verification Runs Through Everything

Onboarding

No agent is active until identity, training and approval are complete. The ID is the proof.

Selling

Agents open every conversation by showing their ID. Institutions know exactly who represented their product.

Rating

Customers rate the agent after each interaction, using a one-time PIN sent by SMS. Ratings show on the ID.

Enforcement

Suspend an agent and the public record changes immediately. The card in their pocket stops working.

In Development — Pilot Institutions

For Institutions with Their Own Agents

Your Brand. Your Rules. Our Verification.

If you already field agents — direct sales agents, mobile money agents, field officers — the same system is available under your own brand. Your agents get a digital ID and verification page carrying your name; your customers check them the same way.

The verification service itself is live and running our own network today. The white-label version — your brand on the card and the page — is part of Agency Ops Manager, being built with pilot institutions now.

mBenki Smart Agent

Verified

Grace M. Banda

K7M2QD

● Active agent

Support: +260 973 158 012

mBenki's own card

Your institution

Verified

Agent name

CODE

● Status

Support: your number

Yours — your logo, colours and support line

Your Brand

Card, verification page and QR carry your name and colours. mBenki stays in the background.

Your Rules

You decide who is approved, what the card shows and when an agent is suspended.

Your Data

Agent records belong to you. Ratings and verification logs are yours to use.

01 — Who It Suits

Lenders and insurers with direct sales agents; mobile money operators and aggregators; NGOs and government programmes with community field staff.

02 — What You Provide

Your agent list, your approval decisions, your logo and your support number. Nothing else.

03 — What We Keep Running

The verification service, ID generation, QR and code lookup, the customer rating flow, and the hosting.

04 — How It Is Priced

Subscription, as part of Agency Ops Manager. Agents can be live within days of your list arriving.

05 — How to Start

Request a demo and we will show you the whole customer journey with your own brand on the card.

Request a demo
  • No Personal Data on the CardThe card carries a name, a photo and a code. The ID is linked to the agent's submitted KYC documentation, but national ID numbers are never printed or shown.
  • Nothing Stored on the Websitembenki.com holds no agent data. Every check is answered live by the verification service.
  • One Review per InteractionRatings need a one-time PIN sent to the customer. Agents cannot rate themselves.
  • Data Protection ActAgent and customer data are handled under Zambia's Data Protection Act.

See It in Action

See Verification with Your Brand on the Card.

Request a demo

Or Reach Us Directly