Agency Distribution
Agency Distribution Partnership
We onboard financial institutions and other organisations as partner institutions to generate qualified leads through a network of independently managed agents and a dedicated digital agency app. Your products reach customers where they live, and every conversation comes back to you as data.
What You Get
A verified field force selling your products where your customers live.
What Comes Back
Qualified, consented leads, and data on every inquiry, including the ones that did not convert.
How You Pay
Only when we succeed: commission on funded leads, credits per interaction.
Why Partner With Us?
The customer has changed. Distribution has not.
Traditional Distribution
Branches, billboards and walk-ins.
The institution waits for the customer to come to it. Fixed cost whether or not anyone arrives, and nothing learned from the people who leave without buying.
The Customer Today
On a phone, on WhatsApp, in a community.
Trusts a person they know before a brand they do not, and decides in one conversation. Distribution has to be where that conversation happens.
The Shift
One Interaction. Two Business Outcomes.
One Interaction
A Smart Agent And A Customer
One conversation about what the customer needs, captured once in mBenki Pro.
Business Outcome 1
A Qualified Lead
For the institution: need captured, eligibility checked, consent and KYC attached. The application arrives complete.
Business Outcome 2
A Market Data Point
Need, offer, outcome and reason, recorded in one standard, including the customers who did not proceed.
"Good morning. I am an mBenki Smart Agent. What do you need money for today, and when do you need it?"
What mBenki Does In The Market
Our Offerings & Solutions
mBenki helps financial institutions scale distribution, listen to customers, and optimize agency operations. Each offering stands alone, and an institution can start with any one of them.
Where each offering stands today. The agent network, agent verification and the inquiry-management software (SIMS) are active in Zambia now. SIMS is built and tested, and runs on the same matching and discovery workflows our agents use to sell. The agency-operations software is in active development with pilot institutions, not yet at scale.
We label every offering below so it is clear which is which. We would rather be useful to you about what is ready than oversell what is still being built.
1
Active In Zambia
Agency Partnership
mBenki Agency Partnership enables financial institutions to scale distribution through a network of human agents and a self-service D2C agency application. Partner institutions receive agent-facilitated leads from an independently managed agent network and customer-originated leads from the self-service agency app.
Paid on results: commission per funded lead, on your own structure.
2
Active In Zambia
Start Listening To Customers & Capture Demand Signals
mBenki Inquiry Management Software gives financial institutions and lending businesses the ability to transform routine customer inquiries into structured data packages for market insights and business development. It is built and tested, and uses the same matching and discovery workflows as the agent network.
Paid per interaction: credits, no fixed cost. Read more →
1 · Captured in every conversation
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2 · Recorded in one standard
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3 · Used for
3
In Development — Pilot
Modernize & Optimize Agency Operations
mBenki Agency Ops Management Software equips agency distribution teams with the tools needed to digitize and standardize DSA-customer field engagement, reliably measure agent productivity, obtain customer feedback on every interaction with an agent, and allow customers to verify DSAs instantly, helping address agent safety and trust issues.
Paid per active agent: credits. See Agency Ops Manager →
Verified Agents
Every agent on your team carries a public digital ID your customers can check.
Productivity Per Agent
Conversations, conversions and time-to-decision, agent by agent.
Customer Feedback
A rating from the customer after every agent interaction, shown on the agent's ID.
One Standard
The same sales-event record across branch, call centre and field.
Powered By mBenki Nexus
One Platform Behind All Three
In Development
Lead Manager
Where your products, rules and leads live. Configure once; every agent sells to the same rules.
Active In Zambia
mBenki Pro
The human-assisted agency app. Agents log conversations, submit leads and carry their verified digital ID.
In Development
mBenki Go
The self-service agency app. Customers find products, apply and verify the agent in front of them.
Active In Zambia
Agency Ops Manager
Recruitment, verification, training and performance for every agent in the network.
What You Get
Outcomes Before Features
Reach Without Branches
- Customers in districts you could not afford to serve directly
- No premises, no fixed headcount, no capital outlay
Leads That Arrive Qualified
- Need, eligibility and documents captured in conversation
- Screened against your own rules before the lead reaches you
Demand You Can See
- Refusals, requests and reasons, by product and by place
- Structured data packages you can act on, not anecdotes
Agents You Can Trust
- Every agent trained, certified and independently managed
- A public digital ID your customers can check in seconds
The Commercial Model
Commission for leads. Credits for interactions. Both scale with activity, so neither asks you to carry fixed distribution cost ahead of results.
Regulatory & Ecosystem Standing
Certified, Represented, And At The Table
Distribution you rely on has to stand up to your own compliance review. mBenki is certified where it must be, and the association it is built with sits in the bodies setting Zambia’s digital financial services standards.
- Data ProtectionmBenki Solutions Zambia Ltd. is certified as a Data Processor and Data Controller by the Data Protection Commission.
- Standards SettingMember of the Consumer Safety & Security Technical Working Group, led by ZICTA and the Bank of Zambia.
- National Agent TrainingTraining agents with ZICTA, the Bank of Zambia, the Drug Enforcement Commission and the Financial Intelligence Centre.
- Sector FrameworksTechnical input into the Collaborative Framework for Oversight of DFS, the standardised agent training manual, and the Zambia DFS Code of Conduct.
See It In Action
See Your Products In The Field
A 30-minute walkthrough of the platform with your products configured as they would be for launch.
Request a demoOr Reach Us Directly
Call or WhatsApp: 260 773 158 012 · WhatsApp
Email: information@mbenki.com