Agency Ops Manager
Give Your Agent Network A Pulse.
A real-time health check on your agent network, and visibility into what every agent is doing — for institutions that already run their own agents. It runs on the mBenki platform, not as a standalone tool, so there is nothing to build or host.
What You Get
Activity, productivity and customer feedback for every agent, in one view, as it happens.
Who It Is For
Lenders, insurers, mobile money operators and programmes with their own field agents.
How You Pay
Per active agent, on credits. No set-up project.
The Pulse
What You See, Agent By Agent
Activity
Who is working today, where, and how many customer conversations each agent has had.
Productivity
Conversations, leads submitted, conversions and time-to-decision, per agent and per team.
Customer Feedback
A rating from the customer after every interaction, through a one-time PIN only the customer receives.
Health Check
Agents going quiet, ratings falling, or leads stalling are flagged so your team can act early.
Trust
Your Customers Can Check That An Agent Really Works For You
Every agent carries a digital ID with your logo on it. A customer types the code or scans the QR and sees the agent’s photo, status and rating on a verification page carrying your brand. Suspend an agent and the ID stops working the same day.
This is the same verification that runs the mBenki network. How agent verification works →
01 — Your Brand
Card, verification page and QR carry your name, logo and colours. mBenki stays in the background.
02 — Your Rules
You decide who is approved, what the card shows and when an agent is suspended.
03 — Your Data
Agent records, ratings and verification logs belong to you.
How It Runs
On The mBenki Platform, Not A Standalone Tool
Agency Ops Manager is the agent-management layer of mBenki Nexus — the same system that recruits, verifies, trains and tracks mBenki’s own Smart Agents in Zambia today. Your agents use the mBenki Pro app; your team uses the Nexus dashboard.
- 1
Send Your Agent List
Names, phone numbers and your approval decisions. Nothing else is needed to start.
- 2
Agents Get The App And An ID
Each agent installs mBenki Pro and receives a digital ID with your logo. Agents can be live within days.
- 3
You See The Pulse
Activity, productivity and customer feedback appear in your Nexus dashboard from the first conversation.
Next Step
See Your Own Agents On The Dashboard.
A 30-minute walkthrough with a sample of your agent list loaded.
Request a demoOr Reach Us Directly
Call or WhatsApp: 260 773 158 012 · WhatsApp
Email: information@mbenki.com