For Financial Institutions
A Field Force You Do Not Have To Build.
mBenki helps MFIs scale distribution, listen to customers, and optimize agency operations. Verified community agents sell your products where your customers live, and every conversation comes back to you as data.
Request a demo How it works
A joint venture with the Mobile Money Business Association of Zambia. mBenki Solutions Zambia is co-owned by the association that represents the country's mobile money agents — the people who become your field force.
About the partnership
Why Now
The customer has changed. Distribution has not.
Traditional Distribution
Branches, billboards and walk-ins. Fixed cost whether or not a customer arrives. Nothing learned from the ones who leave.
The Customer Today
On a phone, on WhatsApp, in a community. Trusts a person they know before a brand they do not. Decides in one conversation.
The Shift
One Interaction. Two Outcomes.
Solution-Led Distribution
Agents start from the customer's need, not from a product list. The right product is matched in conversation and the lead reaches you qualified.
Every Sales Event Is A Data Event
Each conversation is recorded in one standard: need, offer, outcome, reason. You see demand served, demand refused, and why.
"Good morning. I am an mBenki Smart Agent. What do you need money for today, and when do you need it?"
What mBenki Does In The Market
Our Offerings & Solutions
mBenki helps MFIs scale distribution, listen to customers, and optimize agency operations. Each offering stands alone, and an institution can start with any one of them.
Where each offering stands today. The agent network and agent verification are operating in Zambia now, with recruited agents and partner lenders in market. The inquiry-management and agency-operations software are in active development with pilot institutions, not yet at scale.
We label every offering below so it is clear which is which. We would rather be useful to you about what is ready than oversell what is still being built.
1
Operating In Zambia
Agency Partnership
mBenki Agency Partnership enables MFIs to scale distribution through a network of human agents and a self-service D2C agency application. Partner MFIs receive agent-facilitated leads from an independently managed agent network and customer-originated leads from the self-service agency app.
Paid on results: commission per funded lead, on your own structure.
2
In Development — Pilot
Start Listening To Customers & Capture Demand Signals
mBenki Inquiry Management Software gives MFIs and lending businesses the ability to transform routine customer inquiries into structured data packages for market insights and business development.
Paid per interaction: credits, no fixed cost. Read more →
3
In Development — Pilot
Modernize & Optimize Agency Operations
mBenki Agency Ops Management Software equips agency distribution teams with the tools needed to digitize and standardize DSA-customer field engagement, reliably measure agent productivity, and allow customers to verify DSAs instantly, helping address agent safety and trust issues.
Paid per interaction: credits. Agent verification and digital ID are also available on their own — see Agent Verification →
Verified Agents
Every agent on your team carries a public digital ID your customers can check.
Productivity Per Agent
Conversations, conversions and time-to-decision, agent by agent.
One Standard
The same sales-event record across branch, call centre and field.
Powered By mBenki Nexus
One Platform Behind All Three
In Development
Lead Manager
Where your products, rules and leads live. Configure once; every agent sells to the same rules.
Live
mBenki Pro
The human-assisted agency app. Agents log conversations, submit leads and carry their verified digital ID.
In Development
mBenki Go
The self-service agency app. Customers find products, apply and verify the agent in front of them.
Live
Agent CRM
Recruitment, verification, training and performance for every agent in the network.
What You Get
Outcomes Before Features
Reach Without Branches
- Customers in districts you could not afford to serve directly
- No premises, no fixed headcount, no capital outlay
Leads That Arrive Qualified
- Need, eligibility and documents captured in conversation
- Screened against your own rules before the lead reaches you
Demand You Can See
- Refusals, requests and reasons, by product and by place
- Structured data packages you can act on, not anecdotes
Agents You Can Trust
- Every agent trained, certified and independently managed
- A public digital ID your customers can check in seconds
The Commercial Model
Commission for leads. Credits for interactions. Both scale with activity, so neither asks you to carry fixed distribution cost ahead of results.
See It In Action
See Your Products In The Field
A 30-minute walkthrough of the platform with your products configured as they would be for launch.
Request a demoOr Reach Us Directly
Phone / WhatsApp: 260 773 158 012
Email: information@mbenki.com